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Create and manage discount codes

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Create discount codes that can apply to a single ticket type, a single event, or all events in your account. For each discount code, set the percentage off or fixed amount (per ticket), the number of tickets each code can be applied to, and which ticket types each code can be applied to. Discount codes can be managed and/or edited at any time.


Note: Only one discount code can be used per order at checkout.

 

This article includes:

-How to create/manage event discount codes

-How to create/manage global discount codes

-Editing permissions for team members to create discount codes for your events

-Excluding ticket types from having discount codes apply to them

 

 

To create/manage event discount codes:

1. Log-in to your Universe account, go to your My Events page and select the event you would like to manage.

2. From your Event Manager, select the Discount Codes option from the menu down the left side of your screen. 

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3. To add discount codes one at a time, click 'Add Discount Code' and enter the details for your code. Save your changes towards the top left of your screen. To bulk upload discount codes, proceed to step 4.

4. To create multiple discount codes at once, you can upload them in bulk from a CSV file.  To do so, create a spreadsheet document that has only 1 column containing only the discount code names you would like to create. 



Note: A maximum of 1000 codes can be uploaded at once by .csv

5. To upload the file, select the 'Import from CSV' button located in the top right of your page and select the file from your computer.



6. Enter the details for all codes in your bulk upload. The details of all codes in a single upload will be the same. When done, click 'save'.

Note:  Once the upload has been processed, you will receive a confirmation email with information on any codes that could not be uploaded (i.e. duplicate codes, etc.). 

Tip: Select the 'Configure Applicable Rates' tab to set whether or not each ticket type you have created will accept discounts or not by toggling ON/OFF.  Your settings on the 'Configure Applicable Rates' tab will override the 'Manage Discount Codes' tab.



For example, if a discount code is set to 'apply to all ticket types' under the 'Manage Discount Codes' tab, it will not be valid for any ticket types set to off on the 'Configure Applicable Rates' tab. And, if a rate is set to off, the rate will not show in the rate selection dropdown on the Manage Discount Codes tab.

 

How to update a Discount Code that has exceeded its ‘Quantity’

When you set a value in the 'Quantity' field of discount codes, you will notice that your discount code will display in an active state (i.e., all fields are grayed out) when the 'Uses' match the 'Quantity' value. If you decide to update the quantity of the "Quantity' field and you will be able to update as you wish. Don't forget to save once you're done editing. 

 

How to create/manage global discount codes:

 
Global Discount Codes (GDCs) let you easily offer reduced pricing for all of your events. They’re great for promotions, letting you provide a partial discount (e.g. $20 or 30%) or free tickets (100%). These codes apply to all of your events and tickets, including future events, and are separate from Event Discount Codes (EDCs, as described above). 
 
1. Log-in to your Universe account, go to your dashboard page and select the discount code tab.
 

2. To add GDCs one at a time, click 'Add Discount Code' and enter the details for your code. Save your changes towards the right of your screen.

 

Tip: GDCs are useful if you have sponsors (or a group of people) who want to attend one of your many events at a discounted price, and it's too cumbersome to manage these discount codes on the event level.
 
Note: GDCs are applicable to all events and tickets, regardless of currency. For example, if you create a fixed amount discount of "10", that could be $10USD discount or $10AUD discount or $10GBP discount if you have events in all those currencies. 
 
Note: GDCs are reflected in all reporting and buyer-facing emails

 
Edit Discount Code Permissions For Team Members

 
Team members or multi-user management (MUM) users who have the correct permissions can view and create GDCs for the primary account. 
 
1. To give your team member permission for all events or to promote your events, navigate to the Settings page in your account and go to the 'Team' tab.
 
 
2. Click on the three dots next to your team members name and select view/edit membership
 
 
3. Make sure 'All existing events and any created in the future' under 'Event access' is selected.

 
4. Scroll down to 'Event-level permissions', click on the drop-down next to event management and select 'promote the event using social deals, discount codes, social integrations, etc.'
 
 
5. Remember to save
 
 

How to exclude a certain ticket type from a GDC

1. In the 'Discount Codes' section of your event page, click on the 'Configure Applicable Rates' tab and toggle off any ticket types you do not want your discount codes to apply to. Event level and global discount codes will no longer apply to that ticket type.

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